Write to us, a real person answers
Bugs, billing, ideas or privacy requests: usually answered within 2 business days.
Subscription and free trial
How does the
3-day free trial work?
You get all of NoJunk+ for 3 days. We remind you the day before it ends. If you cancel at least 24 hours before the end of the trial, you pay nothing. Otherwise your subscription starts automatically.
How do I cancel?
- Open the Settings app on your iPhone.
- Tap your name, then Subscriptions.
- Choose NoJunk, then Cancel Subscription.
You keep NoJunk+ until the end of the period you already paid for.
I paid but NoJunk+
isn't unlocked
- In NoJunk, open Settings → Subscription or the NoJunk+ screen.
- Tap Restore.
- Still locked? Email us. Never send your card details.
Can I get a refund?
Payments go through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com.
Account and progress
How do I keep my
progress on a new phone?
Create a free account in Settings → Account (Sign in with Apple or email). Your progress is backed up. On your new phone, sign in with the same account and everything comes back.
I didn't get my
sign-in code
- Check your spam or promotions folder.
- Wait 30 seconds, then tap Resend.
- You can also tap the link in the email directly from your iPhone.
How do I
delete my account?
- Open NoJunk and go to Settings → Account.
- Tap Delete my account and confirm.
Your account and the progress saved in it are deleted for good, right away. Can't open the app anymore? Email contact@no-junk.app from the address linked to your account and we'll delete it within 30 days.
This does not cancel your subscription. Cancel it in your iPhone settings first.
Can I get a copy of
my data?
Yes. Email us from the address linked to your account and we'll send you a copy. See our Privacy Policy for all your rights.
Using the app
I'm not getting
reminders
- In NoJunk, open Settings and turn on Daily reminders.
- In iPhone Settings → Notifications → NoJunk, allow notifications.
- Check that a Focus mode isn't hiding them.
My widget isn't
updating
- Open NoJunk once so it can refresh your streak.
- Still stuck? Remove the widget and add it again.
I slipped. Did I
lose everything?
No. Your streak restarts, but your best streak, your journal and everything you learned stay. One slip doesn't erase your progress. Log it honestly and keep going.
Your health
NoJunk is a habit coach, not a medical service. If food takes up a lot of space in your head, if you think you may have an eating disorder, or if you're going through a hard time, talk to your doctor or a health professional. In an emergency, call 112 (Europe) or your local emergency number.
App information
- App: NoJunk, for iPhone (iOS 16.1 or later)
- Published by Romane Dedieu
- Privacy Policy · Terms of Use